![]() Cannon has literally NO CUSTOMER SERVICE (specifically -> Romeo Bautista (Cannon Security Products, LLC) and does not care about the customer experience. This is where the problem comes into play. The safe is beautiful, but the LOCK MECHANISM FAILED after two years. It's about $50.Ä«uyer beware! Good looks, poor product and terrible customer service! My advice: just call or go to and buy a new keypad. They never said akin to "we are sorry to hear that, you don't need to buy anything, if we can confirm a few things we will send you a replacement." If you are willing to grind though their process I guess they will eventually yield, but if your time is worth more than minimum wage, you are just battling on principle. I assume they were now going to offer me some solution but it was not stated and I had already bought elsewhere. About an hour later I get a set of emails from Cannon documenting all the chat evolutions and asking me for my phone number and address. They took about 45 seconds to ID the lock model and sell me a new one. I called the company who makes the locks. Ultimately they never suggested a replacement, gave me no answers, and when it was so long between their replies I timed out and was sent back to the Bot reply cycle a third time, I did give up. I assume all the hoops were to either annoy me enough to give up or justify sending me a replacement. I gave them all that and kept saying I don't need a warranty claim. So, 45 minutes, two disconnections, sent photos and videos and took the interior panel off. I told them that up front but they seemed to behave like everybody says that but secretly wants a free replacement. So, I decided to just buy a new keypad and got on chat with Cannon to do that since it is not an item you can add to the shopping cart at their site. All the forums say Cannon takes weeks to warranty ship anything and I don't want to wait weeks with my safe open. It has always felt cheap and now the lower half would not reliably indicate a number press and I was lucky enough to get it open one last time.
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